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Getting
Started
•
How do I claim my £10
free?
Once you have downloaded and registered, you can log
into the software. Your account will automatically
be credited with £10 free for you to enjoy!
You will see £10.00 sitting in your BB account.
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Is this a pay game or is this
site just for fun?
You will receive £10 free when you register,
to try out the software. You will then need to make
a purchase once you have used your free cards in order
to continue playing. The minimum purchase amount is
£10.
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•
How much does it cost per card?
The card prices vary from 5p, 10p, 25p, 50p and £1.
.
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•
How do I get started?
All you have to do is download the game software and
register with us!
If you are unsure how to download - click
here for download instructions. These are simple
to follow instructions for beginners.
Make sure you fill in your correct details when registering,
so we know where to send your winnings!!!
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•
How can I purchase credits?
We currently accept the following payment solutions:
Credit Card (Mastercard/Maestro,Visa,Solo/Switch cards)
Neteller, and Click2Pay accounts.
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•
Is it really safe to use a
credit card on line?
Absolutely Yes! We use a secure server with modern
encryption technology for all financial transactions.
Your account details are stored using 128-Bit encryption
behind multiple firewalls, where unauthorized access
is prohibited. Your credit card information always
remains confidential. We process thousands of transactions
daily, with zero problems to date. In fact, using
your credit card at Bingo Liner is much safer than
using it at your local department store.
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• What is the minimum
purchase I can make?
The Minimum single deposit you can make at Bingo Liner
is £10. Every deposit that you make at Bingo
Liner we will give a % back on your purchase. We will
always give you something back.
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• When will my purchases
show in my bingo balance?
Your account will be credited immediately when you
purchase at Bingo
Liner. You are able to play immediately after your
purchase shows up on
your account. Should there be a delay, please allow
15 minutes for the
funds to reflect in your account.
Should you not receive your credits then please contact
your bank and confirm that the purchase has been approved.
If approved then please email cashin@bingoliner.co.uk
for further investigation.
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• When will my bonus
credits show in my account?
All bingo bonuses will be credited immediately to
your BB balance. Should you have any problems with
your credits showing up please contact our 24/7 support
centre at talk@bingoliner.co.uk
for further investigation.
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•
Why can’t I change
my login name?
This is to protect you. We don't want people changing
their names and pretending that they are other people.
It has proved embarrassing for some of our friends
in the past who have been 'tricked'. Also it prevents
offensive names from being used.
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•
Will I be informed about your promotions?
We notify all our players by email of such events.
We send newsletters to the e-mail address you have
given in your account information at our site. If
you want to receive the newsletters make sure you
have written a valid e-mail address. You can also
view the latest promotions by clicking
here
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•
What is a Bingo Bonus?
Bingo Bonus is a separate account where all free money
is credited. You can earn Bingo Bonuses in any number
of ways: by opening a new account and making a deposit,
by all subsequent deposits, by introducing your friends
to Bingo Liner or simply by being in chat and playing
our special games that are played daily in the Bingo
Room. Once your £ (real account) is equal to
zero then you will be able to use the funds in your
BB account to buy Bingo Cards. Once you make a purchase,
any future winnings that are generated from the BB
account will be credited to your real account.
• All purchases and winnings will be added to
your real account.
• BB’s can only be used to buy Bingo Cards.
• Bingo bonuses can be obtained from every purchase
you make, as well as table games and promotions.
• You can not use your Bingo Bonuses to play
slots.
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• What is a CL?
- CL stands for a Chat Leader. We have a team of chat
leaders that come into the rooms to keep you entertained
with Bingo table games and loads of free money giveaways.
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•
What time are the table games?
Table games are played when the CL/CM’s are
in the rooms. They are in the rooms at the following
times:
Bingo Liner CL HOURS:
10am – 2pm | 4pm – 6pm | 8pm – 12am
(EST)
(This excludes Manic Monday which runs from 10am –
1am )
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•
What is a Captain and how do I become
one?
In order to qualify to be a VIP in a given month you
need to have wagered over £4000 on Bingo in
the previous month. You will then receive an email
confirming that you are a VIP from our Customer Relations
Manager.
We offer you the following perks for being a valued
player:
- 40% Back on all deposits - That is 20% more than
normal players!
- Different speech bubble colors
- Exclusive promotions and competition
- Direct support from our Customer Relations Manager
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•
Is online gambling banned in my country?
It is your responsibility to ensure that your betting
activity with us complies with the laws related to
betting of the state or country where you are based.
The service provided by this site is only available
to those individuals who are residents in those countries
not listed in the ?Prohibited
Countries? list.
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Playing the Game
• How do I play this
game?
Please visit How
To Play for detailed game instructions.
•
How do I personalize my Persona?
Double Click on your avatar or you can choose "Options"
and choose "My Personality"
You can also change your clothes by sliding the diamond
shape (next to your Bingo Liner avatar) up and down
icon! Try it, its part of the fun!
• I have no sound/ I would like to turn my sound
off!
To adjust your audio settings simply click on the
Option’s tab and then on ‘Settings’.
Click on the Play sound button to turn the sound on
or off.
• How do I find out which room my bingo buddies
are in?
Easy. Just click "view" and then "visitors"
this will show you a list of all our guests and tell
you what room they are in! If you see your friends
and want to join them, just click on their name to
highlight it, and click "go to room" at
the bottom of the screen. (Players that are highlighted
in black are players that are playing.)
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•
I don’t like the numbers
on my cards. Can I change them?
Yes you can, just click on the change cards button
in the top middle section of your screen.
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•
How is the prize money determined?
Each game's cash prize is based on the number of cards
played during games. A percentage goes towards the
prize for the next game and also towards the progressive
jackpots. The more cards played and the more players
playing bingo will increase the prize amount.
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•
I often use the same phrases!
Do I need to retype them each time?
No, you can type in common phrases and the favorite
sayings arrow to get yourself communicating faster.
You do this by clicking "options" then "my
favorite sayings", once in here you type in as
many phrases as you like, one below the next, and
click ok.
To use them, click the down arrow to the right of
your talk text-typing box and they will appear, just
click on the line you want to use and press enter.
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•
What is a bubble?
A bubble is a speech bubble that will appear above
your personality when you have typed a message in
the “talk bar” and hit “enter”.
This is a way for you to communicate with your fellow
bingo friends.
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• Can I have a private
conversation with a buddy?
Yes, to chat to someone privately, all you need to
do is "double click" on their Bingo Liner (person)
and start typing!
You will notice the word "chatting" will be written
on you, so other people can see you are talking? This
does not prevent you from seeing the general conversation
going on in the room.
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• What if I get disconnected
during a game?
We have a great function in place called "Server
Plays On"
Should you get disconnected during a game, the server
will automatically complete your game for you. You
will be credited automatically if Bingo is won while
you are gone!
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•
I’ve still got a problem.
What do I do?
Simply e-mail us at talk@bingoliner.co.uk
or contact us on live help Click
Here.
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To Top Banking
• How can I withdraw
(cashins/ cash-out ) money from my account?
All withdrawals of £20 or greater may be withdrawn by clicking on the 'Cashin' button in the Banking section of the site, and following the instructions given. All other withdrawals must be requested by email to cashin@bingoliner.co.uk
Upon cash-in your winnings we will be refunded via your main method of purchase in the last 30 days where possible, eg Mastercard, VISA, Solo, Switch, Neteller, Maestro or Click2Pay.
All purchases made with pre-paid MasterCard or MasterCard registered outside UK will need to be refunded to either Visa Card, Solo. Switch, Maestro, Neteller or Click2Pay. Please send your registered Neteller or Click2Pay account details to cashin@bingoliner.co.uk Please allow 5-10 working days for your cashin to reflect on your Visa, Solo, Maestro or Switch cards.
In order to comply with Banking regulations, account holders depositing from credit cards will be required to provide proof of identity before making their first withdrawal of £250 or more, or prior to their fifth withdrawal, or earlier in certain circumstances.
Please send us:-
-
a copy of the front and back of the credit card registered at the site; and
-
a copy of a recent utility bill showing your name and the credit card billing address.
-
a copy of your ID, such as driving licence or passport
These documents must be faxed to us at the following fax number: +44 808 208 9871 or may be scanned and emailed to secure@bingoliner.co.uk
For additional information, please see the banking section!
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Can you transfer the money
directly to my credit card?
We can refund cashins to most MasterCards. Unfortunately, MasterCard have a policy where they do not allow refunds to pre-paid MasterCards or MasterCards registered outside UK. In these cases we recommend Neteller or Click2Pay accounts.
Please
click
here for further banking information.
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•
How long does it take to
receive my winnings?
Your withdrawal request is pending from the time that you issue an instruction to the Cash-in department to make such withdrawal until the withdrawal is confirmed at the close of business for that day, which can be up to 24 hours later. The processing date is determined at the time the withdrawal is confirmed.
Neteller cash-outs will reflect in your Neteller account within 24 hours after processing or we will pay you an EXTRA 10%!
- Now that's putting our money where our mouth is!
Mastercards, Visa, Solo, Maestro and Switch Card refunds will reflect in your bank account within 5-10 working days (excluding weekends) after processing.
Click2pay cash-outs will reflect in your account within 24hrs after processing.
Wire transfers take between 5-10 business days to reflect (providing all details provided are correct and there are no delays as a result of incorrect or insufficient details).
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•
Where can I view the details
of my account?
- Click on the “View” button, which you
will find at the bottom of your screen, then click
on “My Account”. A new page will open
up in the background, which will contain your full
account details.
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Neteller
• What is NETeller?
The NETELLER Payment Network
Want to move your money online? Maybe kick a payment
over to your favourite site or withdraw your winnings?
NETELLER?s got you covered. When it comes to secure
online payments we?re the fastest, the safest, the
smartest.
With a free NETELLER account, you can do this and
a lot more. Instant deposits, withdrawals, transfers
to merchants and other NETELLER members ? the NETELLER
Payment Network does it all.
Join now to
get your free NETELLER account and play today!
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Security
•
What currencies do you accept?
All transactions are in UK Pounds.
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•
Are my details safe?
All customer data will be treated confidential and
is for internal use only.
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•
When will my credit card
be charged?
Your credit card will be charged immediately after
purchase. After purchase you will receive an email
with the payment details. We recommend to print out
all transaction data, the rules of the game and the
payment methods and to keep them at an easily accessible
place..
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Which
port is being used by Bingo Liner UK?
Bingo Liner's Port Number is 10076.
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